CallMeChat Refund Policy

Effective date: Nov 7, 2022

This Policy is a legally binding contract and an integral part to the CallMeChat Terms of Use. All the definitions herein have the same meanings as they identified by the Terms. To find the Terms in full format, you need to follow this link https://callmechat.com/terms-of-use.

1. All the Payments made by the user are subject to this refund policy and applicable law.

2. The Users may not obtain a refund for the coins and presents due to their online digital nature. The coins and presents are fully consumed by you right after you buy access to it and it is shown to you through the Website.

3. In special circumstances the website reserves the right to approve a refund for any consumer.

3.1. The user may cancel this Agreement, without penalty or obligation, at any time prior to 11:59:60 of the third business day following the date the user creates the account, excluding Sundays, Saturdays and holidays.

3.2. As to cancel the Agreement, the user has to mail or deliver a signed and dated notice which states that the user tends to cancel the Agreement, or words of similar effect.

3.3. Such the notice to be sent to: Pavlou Nirvana, 4 ALPHA TOWER, 1st floor, Flat/Office 13 3021, Limassol, Cyprus (in addition, Ohio users may email us at [email protected]). The user has to include their username and email address in any correspondence or the refund may be delayed.

3.4. When the user cancels the Agreement, the Company will return, within ten days of the date of cancelation, any payments the user has made. Where the user sends or delivers the notice to cancel the paid subscription within such three-day period, the Company will refund the full amount of the subscription.

3.5. If the user passed away prior to the end of the subscription period, their estate shall be entitled to a refund of that portion of any payment the user had made for the subscription which is allocable to the period after the death.

3.6. If the user become disabled before the end of the subscription period, the user shall be entitled to a refund of that portion of any payment the user had made for the subscription which is allocable to the period after their disability by providing the Company a notice in the same way as set out above.

4. Where the user is residing in United States of America:

4.1. The user may cancel this Agreement, without penalty or obligation, at any time prior to 11:59:60 of the third business day following the date the user creates the account, excluding Sundays, Saturdays and holidays.

4.2. To cancel the Agreement, the user has to mail or deliver a signed and dated notice which states that the user tends to cancel the Agreement, or words of similar effect.

4.3. Such the notice to be sent to: Pavlou Nirvana, 4 ALPHA TOWER, 1st floor, Flat/Office 13 3021, Limassol, Cyprus (in addition, Ohio users may email us at [email protected]). The user has to include their username and email address in any correspondence or the refund may be delayed.

4.4. When the user cancels the Agreement, the Company will return, within ten days of the date of cancellation, any payments the user has made. When the user sends or delivers the notice to cancel the paid subscription within such a three-day period, the Company will refund the full amount of the subscription.

4.5. If the user passed away prior to the end of the subscription period, their estate shall be entitled to a refund of that portion of any payment the user had made for the subscription which is allocable to the period after the death.

4.6. If the user becomes disabled before the end of the subscription period, the user shall be entitled to a refund of that portion of any payment the user had made for the subscription which is allocable to the period after their disability by providing the Company a notice in the same way as set out above.

5. Nevertheless, the user from the United States of America may not request a refund or reimbursement of any fees paid for the coins and minutes or any in-Application (except for subscriptions) features due to their online digital nature. Those items are an integral part of the Application interface and functionality and perceived to be fully consumed by the user right after the user buys and accesses them through the Application.

5.1. The user generally has the right to cancel this Agreement without giving any reason within 14 days (cancellation period) after the day of activation of a paid subscription (right of withdrawal).

5.2. As to exercise such right, the user is obligated to inform us of their decision to cancel by sending an unequivocal statement to [email protected]. As to meet the cancellation deadline, it is sufficient to send the communication concerning the cancellation before the withdrawal period has expired.

5.3. Where the user started the immediatelly use and access the Application during the cancellation period, the user’s right of withdrawal will be lost.

5.4. Where the user cancels this Agreement and the subscription, we will refund the full amount of the subscription without undue delay and in any event not later than 14 days from the day on which we are informed about the user’s decision to cancel it.

5.5. The Company will carry out such refund using the same means of payment as the user used for the initial transaction.

5.6. In no event, the user may request a refund or reimbursement of any fees paid for the coins, presents and minutes or any in-Application (except for subscriptions) features due to their online digital nature. Those items are an integral part of the Application interface and functionality and perceived to be fully consumed by the user right after the user buys and accesses to them through the Application. Thus, all the funds paid for them are non-refundable.

5.7. Where the user uses their right of cancelling by sending a registered or regular mail to: Pavlou Nirvana, 4 ALPHA TOWER, 1st floor, Flat/Office 13 3021, Limassol, Cyprus, the user is solely obligated to check all the details of mailing.

5.8. When contacting us via mail, the user shall ensure that the user inserts sufficient information to identify them, e.g. name, physical address, telephone number, nickname, e-mail address, etc.

5.9. By accepting the Agreement, the user expressly gives their consent and confirms acknowledgment that the user will lose their right of withdrawal in the above-mentioned cases.

6. Where the user is residing in the European Union and European Economic Area:

6.1. The user generally has the right to cancel this Agreement without giving any reason within 14 days (cancellation period) after the day of activation of a paid subscription (right of withdrawal).

6.2. As to exercise such right, the user is obligated to inform us of their decision to cancel by sending an unequivocal statement to [email protected]. As to meet the cancellation deadline, it is sufficient to send the communication concerning the cancellation before the withdrawal period has expired.

6.3. When the user starts to immediately use and access the Application during the cancellation period, the user’s right of withdrawal will be lost.

6.4. Where the user cancels this Agreement and the subscription, we will refund the full amount of the subscription without undue delay and in any event not later than 14 days from the day on which we are informed about the user’s decision to cancel it.

6.5. The Company will carry out such refund using the same means of payment as the user used for the initial transaction.

6.6. In any event, the user may request a refund or reimbursement of any fees paid for the coins, presents and minutes or any in-Application (except for subscriptions) features due to their online digital nature. Those items are an integral part of the Application interface and functionality and perceived to be fully consumed by the user right after the user buys and accesses them through the Application.

6.7. Where the user uses their right of cancellation by sending a registered or regular mail to: Pavlou Nirvana, 4 ALPHA TOWER, 1st floor, Flat/Office 13 3021, Limassol, Cyprus, the user is solely obligated to check all the details of mailing.

6.8. When contacting us via mail, the user shall ensure that the user inserts sufficient information to identify them, e.g. name, physical address, telephone number, nickname, e-mail address, etc.

6.9. By accepting the Agreement, the user expressly gives their consent and confirms acknowledgment that the user will lose their right of withdrawal in the above-mentioned cases.

7. We are entitled to amend the Agreement as well as this Policy without your prior consent or notification. These changes will be reflected in the Policy placed in the public domain. If you do not agree with changes included in the Policy, you shall terminate the Agreement. Termination results in deleting your account.

8. In order to Cancellation Policy, if you would like to cancel your subscription from rebilling, please contact us at [email protected] or do it directly from your profile settings.